Product Support Engineer

Join our Team

About this opportunity:

We are thrilled to offer an exciting opportunity for early career candidates to join our team as a Product Support Engineer. As a crucial member of our Technical Support Organisation, you will be supporting the newest technologies and products developed at Ericsson and contributing to our digitalisation journey. This role will provide you with a unique opportunity to gain hands-on experience and develop your skills in a dynamic and multicultural environment.

What you will do:

• Learn and apply troubleshooting methodologies across subsystems, nodes, and RAN levels, end-to-end, while collaborating with a skilled and supportive team to drive investigations and analyses of customer issues.
• Perform fault reproduction and handle configurations in Ericsson's environment, gaining a deep understanding of RAN software architecture and its connection to 3GPP standards.
• Engage in hands-on operation and maintenance tasks, SW/HW configuration with guidance from experienced colleagues.
• Participate in technical leadership activities, contributing to task force handling and effective communication with customers.
• Actively share your growing competence and insights within the support community, and propose innovative solutions to improve products, processes, and tools.
• Support our digitalization efforts by exploring and implementing AI and Machine Learning solutions to enhance operational efficiency and effectiveness.

The skills you bring:

• Practical knowledge in scripting languages (e.g., Python).
• Interest in Artificial Intelligence and Machine Learning.
• Self-driven with a commitment to continuous competence development with an innovative mindset
• High degree of flexibility to work in a changing environment and under customer pressure.
• Strong interpersonal skills with a customer-first mindset
• Understanding of product development and Product Lifecycle Management.
• Bachelor's or Master's degree in Computer Science, Software Engineering, Telecommunications, Mathematics, or a related field.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Sweden (SE) || Linköping

Req ID: 768217